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十大赌博正规老平台经验

Experience unrivaled customer support
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Receive Fast and Exceptional Customer Service for Your Hardware Equipment

Park Place Technologies is committed to instilling the utmost confidence with over 21,500+ 客户 across 174 countries with our service experience. With an average 95% customer satisfaction rating, you can expect to receive the best customer service, plus the attention to detail that will help keep your data center hardware equipment up and running.

Fast Response Time to Resolve Your Hardware Issues

With Park Place Technologies, you can expect:

  • Live, global support center available 24 hours, 7 days a week
  • Minimum wait times averaging 12 seconds
  • Immediate incident escalation for your critical hardware issues
  • Direct access to field service and advanced engineers
  • In-Warranty First Call Service

灵活的十大赌博正规老平台水平

Select the OEM of your storage devices to customize your service plan levels:

Customizable Service Levels

Adjust service levels or add and delete equipment from your contract at any time.
  • 7 x 24 x 4
    • 24 hours a day, 7 days a week
    • Initial phone-based diagnosis
    • Field Engineer on-site (if required) within 4 hours after customer contact
  • 5 x 9 x 4
    • 8:00 AM to 5:00 PM, Monday through Friday
    • Initial phone-based diagnosis
    • Field Engineer on-site (if required) within 4 hours after customer contact
  • 第二天
    • Initial phone-based diagnosis
    • Field Engineer on-site (if required) the following business day after customer contact

ParkView First Call™

With ParkView First Call™, when an issue is detected on hardware that requires service by the manufacturer, we will contact the OEM for you, make sure a ticket is opened, and save you the time and hassle of waiting on the phone or monitoring your email for a response.

The convenience of automated maintenance can be extended to devices currently covered by an OEM maintenance warranty creating a uniform support experience.

PPTechMobile

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

特点:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, 客户 will first need to register for Central Park. 注册在这里.

ParkView First Call™

With ParkView First Call™, when an issue is detected on hardware that requires service by the manufacturer, we will contact the OEM for you, make sure a ticket is opened, and save you the time and hassle of waiting on the phone or monitoring your email for a response.

The convenience of automated maintenance can be extended to devices currently covered by an OEM maintenance warranty creating a uniform support experience.

PPTechMobile

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

特点:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, 客户 will first need to register for Central Park. 注册在这里.

工程师的专业知识

We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, 无论你储存在哪里, server and network hardware is located.
  • 400+
    全球专业人士
  • 15+
    平均经验
  • 100K+
    2020年的十大赌博正规老平台电话

Central Park 客户门户网站

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • 提交罚单
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • 添加设备
  • Add, update, enable, and disable technical contacts per location
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